Refund policy

I.Return Eligibility

1. Applicable Sales Channels

a) This return policy applies only to orders placed through the AcrtMatic TV Enclave official website:

www.acrtmatic.com

2. Return Period

a) 30-Day Hassle-Free Return

Products must be in good condition and in their original packaging. If the product is damaged during shipping, please contact customer service immediately for a replacement. (See details below)

II. Return Conditions and Procedures

1. Returns within 30 Days

a) Unopened Products

Original packaging sealed intact

All accessories complete

Full refund, including tax

Return shipping costs are borne by the customer.

b) Opened but Unused Products

No signs of use

All accessories complete

Full refund, including tax

2. Exchange Service

a) If an exchange is needed due to product quality issues, AcrtMatic will cover the round-trip shipping costs.

b) For any damaged products, please contact sale@acrtmatic.com and provide photos of the damage. We will resend a complete product (at no extra cost). You can also choose a full refund (including taxes).

III. Refund Information

Refund Processing

a) We will initiate a refund within 5 business days of receiving and inspecting the returned product.

b) Credit card/debit card refunds will be returned to the original payment method.

Actual arrival time depends on the issuing bank. Customers are advised to contact their bank for details.

IV. Responsibilities and Important Notes

1. Shipping Costs

a) Returns within 30 days: Customers are responsible for return shipping costs

(except in cases where a quality defect is confirmed).

b) Exchanges or warranty returns: Shipping costs are covered by AcrtMatic.

2. Customer Obligations

a) Please retain the original packaging and shipping documents (photos are recommended);

b) Please ensure all accessories, manuals, and documents are included in the return package.

V. Need Assistance? Customer service email:

sales@acrtmatic.com