FAQs

Frequently Asked Questions

General Information

1. What is Enclosure?

An Outdoor TV Enclosure is a protective housing designed to safely operate a standard indoor TV in outdoor or semi-outdoor environments.

It allows you to turn any regular TV into an all-weather entertainment setup without buying an expensive dedicated outdoor TV:

  • All-Weather Protection: Fully seals out rain, snow, humidity, dust, and insects.
  • Climate & Physical Security: Features ventilation/cooling fans to prevent overheating, impact-resistant front panels, and anti-theft locking systems.
  • Cost-Effective & Flexible: Saves thousands of dollars compared to commercial outdoor TVs, while making future TV upgrades quick and easy.

Widely used in residential patios, backyards, and poolside areas, as well as commercial venues like hotel terraces, outdoor bars, and restaurants.

2. How do I contact Acrtmatic?

Please send an e-mail sales@acrtmatic.com.

3. What are your hours?

Business Hours:Monday-Friday | 4:00 PM - 8:00 AM (+1 Day) PT

4. How do I place an order?

You can place an order through our website by selecting the products you need and adding them to your cart. For custom orders, please contact our customer service team for assistance.

5. How does AcrtMatic differ from other enclosures?

AcrtMatic is a brand specializing in the production of enclosures. It holds a product patent (US Patent No. 29/951,828) and features a core design that addresses issues such as water leakage; built-in drainage channels ensure that the television remains protected from damage.

6. Does AcrtMatic provide after-sales support for its products?

Yes—on its product pages, AcrtMatic highlights a 1-year warranty against manufacturing defects, which is a leading offering in the industry. The company also provides a 30-day return policy. Details regarding warranties, returns, and shipping can all be found on a central policy page.

TV Cover

1. Can I ues any tv or display?

Yes, any standard flat screen television or display can fit inside 
Acrtmatic Outdoor TV cover within the specifications below. This 
includes LED, LCD, or Plasma.

2. Can my regular TV fit in the TV cabinet?

Yes, my shell was specifically designed to transform ordinary televisions into outdoor televisions.

3. How does the fan work?

Plug the fan's power cord into the TV, and the fan will stop when the TV is turned off. The fan can also be plugged into other outlets.

4. Does the TV cover protect the back and front of the TV outdoors?

Yes,The Acrtmatic Outdoor TV covers are complete TV enclosures and
protect your TV 360°. The TV mounts inside of the outdoor TV box.

5. Will an outdoor TV cover work with different types of wall mounts?

Yes,all our enclosures can be used with any type of TV mount (flat, tilt,
full motion, ceiling, or cart). Make sure your mount can hold the weight
of your television and the enclosure. 

6. How do I clean my TV cover?

Your outdoor TV cover will look its best when kept clean. The front and back housing can be cleaned with a mild soap and water.

7. How do I weatherproof my TV for outdoor use?

Using an outdoor TV case is a cost effective and comprehensive solution
to weatherproofing your TV for outdoor environments. Acrtmatic Outdoor
TV box are made to weatherproof your TV outdoors by offering complete
360 degree protection with things like hard case back housings using
shatter resistant clear front panels, dual and triple seal systems, heat
exhaust ports with dust and bug shields, filtered fan systems for
moisture control.

8. Is glare a problem? How can it be solved?

Anti-glare front panel is the standard configuration of our chassis, many customers reflect the acrylic transparent front panel anti-glare worse than our front panel is after special treatment, than all the acrylic on the market are better!

9. Does the AcrtMatic TV Enclosure come with a warranty?

Yes, all AcrtMatic TV Enclosures come with a two-year warranty. For more information, please visit our warranty information page.

10. Is the AcrtMatic TV Enclosure compatible with other brands of televisions and other displays?

Yes, our casing is compatible with all brands of televisions, including popular brands like Google and Samsung, as well as monitors.

11. Is the AcrtMatic TV Enclosure suitable for all sizes?

Yes, Enclosure is available in stock in the following sizes: 30"-32", 40"-43", 50"-55", 60"-65", 70"-75", 80"-85", and 98"-100". For 110-inch and larger sizes, please contact us for custom orders.

12. Can the cabinet be used for commercial purposes? Can it protect the display screen in harsh environments?

Yes, display cabinets (specifically industrial monitor enclosures or outdoor digital signage cabinets) are specifically designed for commercial and industrial use. They are the standard solution for protecting expensive display screens in environments where a consumer-grade TV or monitor would otherwise fail.

13. How does the cooling fan system prevent my TV from overheating?

Heat is the enemy of electronics. Our outdoor TV cabinets feature an integrated thermostat-controlled cooling fan system. This ensures constant airflow, exhausting hot air while pulling in cool air, keeping your TV at the optimal operating temperature even during hot summer days.

14. Can I use my existing indoor TV outdoors with an AcrtMatic enclosure?

Yes—provided your TV fits inside the enclosure and your installation conditions stay within the TV manufacturer’s operating limits. AcrtMatic adds a protective barrier around your television, allowing you to build an outdoor setup with a TV you already own. For the best experience, choose a shaded location and check your TV’s temperature and humidity requirements before installation.

15. Do I need to open or remove the front panel to watch TV?

No. The clear viewing panel lets you watch with the enclosure closed, so you can enjoy your TV without removing a cover each time. Keep the panel fully closed during rain and whenever the TV is unattended.

16. Will I be able to see the screen clearly during the day?

Daytime visibility depends on your TV’s brightness, the installation angle, and surrounding light. Like other clear surfaces, the viewing panel can reflect bright surroundings. For better visibility, position the screen away from direct sunlight and reflections from pools, windows, or light-colored walls. The enclosure protects your TV but does not increase its screen brightness.

17. How does the enclosure help manage heat?

The Ultra package includes powered cooling fans to support airflow and reduce heat buildup. Cooling performance also depends on shade, ambient temperature, TV heat output, and clear ventilation paths. Keep vents unobstructed and leave the required clearance around your TV. For warm locations or longer viewing sessions, choose a setup with active cooling.

18. Can the fans keep running when the TV is off?

Yes, when connected to a suitable independent USB power supply. If the fans are powered by the TV’s USB port, operation depends on whether that port continues supplying power in standby. An independent power supply allows ventilation without relying on the TV being switched on. Follow the fan kit’s power requirements.

Shipping & Returns

1. When will I get my order?

Typically, standard shipping takes 2-4 business days in the Western U.S., 3-5 days in the Central U.S. and 4-7 days in the Eastern U.S.

2. Where are you shipping to?

Acrtmatic ships to the 48 contiguous United States. At this time we are unable to ship to Alaska, Hawaii or internationally.

3. What is your return policy?

You may return an item within 30 days of purchase if it is new and unused and comes with the original packaging, tags and labels. To initiate a return, please contact our support team with your name and order number.