Acrtmatic TV Enclosures Product Warranty
Acrtmatic Limited Product Warranty:
The acrylic front shroud (cover/panel/window) is covered by a 2-year and 3-year limited warranty against cracking or breakage under normal use. This warranty does not cover any scratches or damage caused by abuse or abnormal use; it only covers fading, cracking, yellowing or breakage of the acrylic front shroud.
1. Warranty Period
provides a definitive warranty period, usually 2 or 3 years. The warranty period starts from the date the product is delivered to the customer. (Purchase from this website only!)
2. Warranty Content
Free Repair: During the warranty period, if the product fails due to manufacturing defects or quality problems, the manufacturer will provide free repair service.
Free Replacement: Terms of Repair or Replacement: The conditions applicable to the warranty service usually require that the product malfunctions under normal use, except for human damage or improper use.
3. Conditions not covered by the warranty
Human damage: such as scratches on the screen, cracks on the casing, excessive impacts, etc.
Natural disasters: such as lightning, flood, fire and other external damage caused by natural factors.
Unauthorized repair or modification: Damage beyond the scope of the use environment: For example, the product is exposed to an unsuitable environment, resulting in failure.
4. Warranty Service Procedure
Request for Service: The user is required to provide the manufacturer with proof of purchase (e.g. invoice or order number) and a detailed description of the faulty product.
Repair or Replacement: After the Acrtmatic manufacturer confirms the problem, the user may be asked to return the product to a repair center or arrange for free repair or replacement directly.
Shipping Costs: Depending on the manufacturer's policy, the user may be responsible for shipping costs, especially if the user's location is far away.
5. Extended Warranty
Extended Warranty Service: Acrtmatic offers extended warranty service at an additional cost to the user.
6. technical support
During the Warranty Period, the User is entitled to technical support services to help solve problems in the use of the product. Technical support includes online chat, e-mail, and other forms.
7. Precautions
When applying for warranty service, users need to provide complete information according to the manufacturer's requirements, such as fault description, proof of purchase, photos or videos.
Only warranty services purchased on this website are eligible for the corresponding warranty service!
Limited Warranty
Acrtmatic Limited Warranty - Valid in the USA
Limited Warranty
Specifications are subject to change without notice.
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www.acrtmatic.com
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