Enclosure Warranty Service is a warranty protection service for the quality of the enclosure portion of the equipment. The purpose of this service is to ensure that the equipment enclosure is free from material or manufacturing defects in the course of normal use, and to ensure its functionality and durability. The following is a detailed description of the service:
Service Content
Warranty Coverage
Material defects: within three years if the enclosure is cracked or broken due to raw material problems, the manufacturer will be responsible for repair or replacement.
Manufacturing defects: within three years the shell due to problems in the production process (such as poor welding, coating peeling, etc.) resulting in substandard quality, the manufacturer will provide free repair
Functional guarantee: within three years if there are defects in the design of the shell that affect the normal function of the equipment (such as the inability to effectively waterproof, dustproof), will provide repair or replacement services.
Warranty Period
Standard Warranty: Usually provide 3 years free warranty service.
Extended Warranty: Users can choose to purchase extended warranty service to increase the warranty period.
Service Mode
Repair service: For defective housings, the manufacturer will arrange for specialized personnel to carry out repairs.
Replacement service: If the shell can not be repaired or the cost of repair is too high, the manufacturer will provide a new shell for replacement.
Technical support: During the warranty period, users can contact the manufacturer or the customer service team at any time to get support on enclosure-related functions and maintenance.
Service Process
Apply for warranty service: Users need to provide proof of purchase and device information, and describe the enclosure problem.
Problem Confirmation: The manufacturer will conduct a preliminary assessment of the enclosure problem based on the user's feedback to determine whether it meets the warranty conditions.
Repair or Replacement: After confirming the problem, the manufacturer will arrange to repair or replace the enclosure, depending on the type of device and service terms.
